Refund Policy

Overview

At Hello2Mee, we strive to ensure our customers are satisfied with our services. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made through our platform.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• Defective Products: If the QR code tag or kit you received is physically damaged or defective upon arrival.
• Service Unavailability: If the premium service you purchased is not activated or is unavailable due to technical issues on our end for more than 48 hours.
• Incorrect Item: If you received a product different from what you ordered.

Note: We do not offer refunds for "change of mind" or if you simply decide you no longer want the service after successful activation.

Refund Process

1. Contact our support team at support@hello2mee.com within 7 days of purchase or receipt of the product.
2. Provide your Order ID and a detailed description of the issue.
3. If applicable, attach photos of the defective or incorrect product.
4. Our team will review your request and notify you of the approval or rejection of your refund within 3-5 business days.

Refund Timeline

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your bank or card issuer's policies.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@hello2mee.com.

Contact Us

For any questions regarding this Refund Policy, please contact us at: support@hello2mee.com